Customer Care Representative

We are looking for enthusiastic and energetic team members, who will provide superior assistance via phone, e-mail and chat, process orders and applications, and deal with potential customers

Requirements:
Fluent English (B2 is a minimum)
Business communication skills
Strong desire to work and constantly develop
your skills and knowledge
Ability to learn fast
Basic knowledge of MS Office
Being a team player
Experience in customer support and
communication with native speakers will be a plus

Main Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers, colleagues and partners at all times
Communicating with customers and partners by calls, chats, emails and messages
Providing partners with assistance related to orders
Promptly process orders, applications and resolve client’s requests
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
No cold calling

What we offer?
Office in the center (Podol)
Communication with native speakers on daily basis
A free training opportunity and English classes with native speaker
Paid probation period
Ability to choose the working schedule that suits
you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00)
Competitive and timely salary + up to 25% KPI
Ability to raise your fix every 6 months
Additional bonuses for cross-sells and up-sells
Bonuses for referring friends
Team buildings and corporate parties
Medical insurance
Official employment
Fruit and sweet days in the office
Paid vacation in 1 year
Corporate library
Free tea/coffee and cookies