Wentrum is searching for a
Customer Care Representative

Do you know who we are?

Wentrum is a company that provides assistance for the students during all steps of their education.

  • 10 years experience mostly on the USA, UK markets;
  • 10 000+ partners around the world;
  • >300 orders daily.

Here are the main arguments why you should apply to the vacancy:

  • office in the city center (Pecherska metro station);
  • communication with native speakers on a daily basis;
  • ability to choose the working schedule that suits you best
    (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);
  • competitive and timely salary + up to 25% KPI;
  • ability to raise your fix by achieving different levels of proficiency;
  • additional bonuses for cross-sales and up-sales;
  • possibility to work remotely after probation period;
  • career growth;
  • FREE corporate courses (in-house/online) and grants for external learning;
  • bonuses for referring friends;
  • Team Buildings and corporate parties;
  • official employment;
  • various activities in the office (more than 30 events per year);
  • corporate library (online/offline).

Could your previous workplace offer such opportunities? 😉

Now it’s time to get acquainted with your future tasks:

  • maintaining a positive, empathetic and professional attitude towards customers, colleagues and partners;
  • communicating with customers and partners through different channels of communication;
  • providing partners with assistance related to orders;
  • promptly process orders, applications and resolve clients’ requests;
  • providing feedback on the efficiency of the customer service processes;
  • ensure customer satisfaction and provide professional customer support;
  • NO cold calling.

What is needed to become a part of our team:

  • fluent English (B2 or higher is required);
  • business communication skills;
  • strong desire to work and constantly develop your skills and knowledge;
  • ability to learn fast;
  • basic knowledge of MS Office;
  • being a team player;
  • experience in customer support and communication with native speakers will be a plus.

If this is all about you, then send your CV and be ready to receive an invitation to an interview 🙂

In the meantime, while you are thinking of submitting a CV or not,
check out one of our winter corporate videos in Egypt that can influence your decision.